Charm doesn't display in "charmcraft names" despite owner.

This account (@dwellir-snapcrafters ) is the publisher and owner of the charm : polkadot

However, when I try to list which charms this account owns, it doesn’t show up in the cli.

$ charmcraft whoami
name: Dwellir AB
username: dwellir-snapcrafters
id: <REDACTED>
permissions:
- account-register-package
- account-view-packages
- package-manage
- package-view
$ charmcraft names
Name                  Type    Visibility    Status
mimir-vm              charm   public        published
reth                  charm   public        registered
garage-vm             charm   public        published
loki-vm               charm   public        published
alloy-vm              charm   public        published
loki-loadbalancer-vm  charm   public        published
geth-vm               charm   public        registered
op-node               charm   public        published
grafana-vm            charm   public        published

Can we get some help to get visibility on the polkadot charm?

Hi,

polkadot and mimir-vm have different publisher’s. mimir-vm was published by dwellir-snapcrafters and polkadot was published by dwellir. If you log into the dwellir account and try charmcraft names you should see it. Or if dwellir is a collaborator on polkadot you should see it by including the include-collaborations flag. E.g. charmcraft names –include-collaborations

Hello!

There has been alot of confusion about what account is what and how that all related to launchpad etc. I have tried to use “dwellir” as some sort of organizational account, but at some point this became very nasty to fix across our different environments and correcting this was proving to be difficult. I also have lost the access to it and it would be great if I could bet it back in some way.

Meanwhile we are currently using “dwellir-snapcrafters” as the organizational account (which isn’t ideal).

The “ideal” setup for us would be to:

  1. Be able to access again the “dwellir” account as the organizational account.

  2. Transfer all charms to a new charm account → “dwellir-charmcrafters”

  3. Have our snaps be owned by “dwellir-snapcrafters” (hence the name)

  4. Correct the setup in launchpad to manage team access to “dwellir” account

This account cleanup is nothing we can do without your help tho since there are a few steps needed and they are all affecting our ability to operate. So, I guess we would have to make this step by step with your help….